General sales conditions

I Introduction

These general sales conditions govern relation between customers and AUTO RETRO SERVICES ILE DE FRANCE

These general sales conditions govern relation between customers and AUTO RETRO SERVICES ILE DE FRANCE and they have been accepted by  those  two parts. These general sales conditions can be modified at any time without notice. The current version is valid since the 29^th of July 2014 . If you press “confirm the order “ ,  mean that your accept these general sales conditions, It will be the same for order by phax ,by phone or email.

II Make an order

You can make an order from our website 7/7jr 24/24hrs or by phone  to 0033 1 64 39 02 66 (Monday to Friday 10am – 12pm and 2pm - 6pm / Saturday 9am – 12pm)

By mail, please send your  purchase order and your way of payment AUTO RETRO SERVICES ILE DE FRANCE, 1 RUE DE LA LIBERATION 77720 CHAMPEAUX

III Paiement sécurisé

You can use different ways of payment:

CB : By credit card online:

On our web site Http://www.arsif-pieces-auto-collection.fr/ The Transaction is secure with our system SYSTEMPAY of BANQUE POPULAIRE ( France et Europe).

Concerning our procedure, we never receive your credit card number; we get just your name bank.

And this in an encrypted (SSL) and automated. Your card is charged at the command without that we can intervene.

Mandat postal :  Cash Order

Customer  have to confirm your order and with the exact amount reported by the company MRP, the Customer send by POST  the mandat(postal money costs are borne by the customer).

Customer  Send order and the settlement to this address:

AUTO RETRO SERVICES ILE DE FRANCE - 1 RUE DE LA LIBERATION 77720 CHAMPEAUX - FRANCE 

You can at any time change your personal information in step of the data processing   low and free from january 6 of 1978, please wrote to AUTO RETRO SERVICES ILE DE FRANCE - 1 RUE DE LA LIBERATION 77720 CHAMPEAUX - FRANCE 

In case of Credit carte payment by mail or by phone, your account shall be debited the day of departure of the parcel. If you paid by credit card on our website you will be debited the day of your order.

"ownership reserve clause" :  the items are ours until full payment of the item.

AUTO RETRO SERVICES ILE DE FRANCE can always ask for more information’s concerning identity, address etc ….  To participate on control against fraud payment.

IV Products informations

The photographs, text, graphics, information and characteristics reproduced illustrating the products are indicative and are subject to change without notice. The item sold by AUTO RETRO SERVICES ILE DE FRANCE can be mounted only on recommended manufacturer cars or systems by a competente person.

AUTO RETRO SERVICES ILE DE FRANCE won’t be responsible for the consequences of improper installation or improper use of a vehicle for product.

V Prices

All prices are in euros with all taxes ( VAT)  without transportation coast. All orders have to be paid in euro  whatever the country of origin.

Prices can be modified at any time by AUTO RETRO SERVICES ILE DE FRANCE

VI Availability

AUTO RETRO SERVICES ILE DE FRANCE honorera les commandes dans la limite des stocks disponibles chez AUTO RETRO SERVICES ILE DE FRANCE et ses fournisseurs.

En cas d’indisponibilité de tout ou partie de la commande, et de refus du délai de livraison, le remboursement s’effectuera par chèque bancaire adressé au nom du client ayant passé la commande et à l'adresse de facturation ou en créditant la carte de crédit du client selon le mode de paiement utilisé au plus tard dans les trente (30) jours à compter du paiement des sommes versées par le client.

VII Delivery

Items bought to AUTO RETRO SERVICES ILE DE FRANCE can be delivery all other the world. Items are delivered to customer indicate address. The address should be précised on every order.

The processing time of an order is made by :

Preparation time: check the information entered by the customer to the date of payment order preparation + support of the package by the carrier.

Delivery time

AUTO RETRO SERVICES ILE DE FRANCE cannot be held responsible for the consequences of any delay in delivery or delays due to weather conditions.

Delivery times are in ordinary times : concerning Europe and rest of the world, between 72 hours and a few days depending the destination.

In case of non receipt of a package within the period indicated, an investigation is made to the carrier during the investigation period, no refund or return can be made.

Any comments concerning an delivery incident must be indicate by registered mail with return receipt, or e-mail with return receipt within 7 days of delivery.

If it does not done, the client should not going on the MRP company whatever the reason.

Delivery times are given as indicative and not contractual, they reflect the storage policy our suppliers.

The delivery of your order is done by Colissimo EXPERT with an insurance and a delivery against signature. You may get the parcel number (request us) and watch it all live on:

http://www.coliposte.net/gp/services/accueil_gp.jsp.

Your package is delivered to you by a post agent. To facilitate your delivery, any clarification on your address is indispensable. Fill out all fields of the order on our website to be sure that the post agent is able to deliver your package in the best conditions. Do not forget to mention in the "contact": No. of the building, or access codes,  the floor, the number of your apartment, and other useful information. If  however you were away, your factor will file in your mailbox a card giving the date and address of the post office where you can collect your order upon presentation of an identity document. You have 15 days to collect your parcel from the date mentioned on the card. After this time, it will automatically be returned to the sender. In redirection requested by the customer, the shipping costs are again charged to the customer. No claims will be possible if the packaging is not opened in the presence of the delivery receipt.

If a package is damaged on delivery, the customer must refuse.

OVERSIDE ITEMS  BY POST :  Are dimensions ( height X lenth X width) between 1.5 meters and 2 meters. If your order are composed of many overside items, an extra charge will be ask.

OUTSIZE ITEMS  BY TRANSPORTEUR :  Are dimensions ( height X lenth X width) higher to  2 meters or more than 30KG. If your order are composed of many outsize items, an extra charge will be ask for each items.For all destination outside France, please contact us to get a shippement quotation.

VIII  Repair- exchange

For all repair exchange item, AUTO RETRO SERVICES ILE DE FRANCE asks for a deposit. The deposit will be refund as soon as we receive the old one.To get the deposit back, you can send your old part during 6 months after your order. The customer support the shipping cost.

IX Right of withdrawal or money back

WARNING: Items used,damaged or incomplete will not be returned, exchanged or refunded.If the products have already been delivered to the customer or are in transit we will cancel the order only when the products will be returns  in perfect condition in their original packaging, clean, not torn and complete, at the customer's expense. Only the shipping costs will be charged to the customer.

In case the client should return a product to the company MRP, for an exchange (it will be new and clean in it original packaging), the client must first apply for an agreement by mail, phone or mail. We will require, the explanations or information’s on the invoice, this will be necessary to process the parcel. Without information, the return will not be processed.

Here is the information that we expect from you:

-           A right of retraction is be granted for a period of 7 days starting on the day of you receive your parcel , during this time you can  return items without having to prove motive .Only  items  will be refunded at  100%.The client has to cover the shipping costs .

-           If for personal reasons, you are not satisfied with a product that you ordered, you can return it to us within 10 days, in its original packaging, with no trace of installation, and we will refund the amount of proceeds , decreased by 20% corresponding to the payment of damages of the total selling price ,the client has to cover the shipping costs.

-           If returned products are deteriorate. (We do not take back damaged products or used), the return will be refused .the client has to cover the shipping costs.

-           In all cases, the client has to cover the shipping costs.The company AUTO RETRO SERVICES ILE DE FRANCE ensures the satisfaction of its customers. We refund within days after receipt of the item. The company AUTO RETRO SERVICES ILE DE FRANCE guarantees all products depending on vendor guarantees. The only warranties applied are those of our suppliers. We do not guarantee the phases of assembly and disassembly (only the parts are warranted). Items are guaranteed one (1) year, except for the batteries warranties, she will be six months, starting on the invoice day. The guarantee applies only to the extent that the item has been installed in accordance of the specifications.

Even partial Any disassembly without our agreement cancels the benefit of the guarantee. For all sales on EBAY see sales conditions specific to the EBAY site the specifications, the reference of it matches the original referenced assembly. The used parts are guaranteed three (3) months, only on request, from the invoice date. The guarantee applies only to the extent that the item has been installed in accordance of the specifications.Even partial disassembling without our agreement cancels the benefit of the guarantee. For all sales EBAY see sales conditions specific to the EBAY site.

1. Returns procedure

The right of retraction does not require us to take back products damaged, damaged,used or incomplete.

AUTO RETRO SERVICES ILE DE FRANCE asks its customers to the following procedures for returning products:

Ø carefully Repack the product or products to be returned in the best possible condition.

Ø Enter the following address on the original packaging:

AUTO RETRO SERVICES ILE DE FRANCE 1 RUE DE LA LIBERATION 77720 CHAMPEAUX

2 Douane Law

All orders delivery outside France may be subject to taxes and duties which are levied when the package reaches its destination. These duties and taxes due to the delivery of an item are at your charge and your responsibility. We are not required to check and inform you of customs duties and taxes. To find out, we advise you to check with the relevant authorities in your place of residence.

3. Reception of Return :

WARNING: Items used,damaged or incomplete will not be returned, exchanged or refunded.

Upon receipt and acceptance of return AUTO RETRO SERVICES ILE DE FRANCE offers depending on product availability and customer requirements:

Ø The product refund.

Ø The redirection of a new product;

Refunds will be made according to the method originally used to regulations no later than 30 days after the date on which the client has exercised his right of withdrawal subject to prior approval AUTO RETRO SERVICES ILE DE FRANCE the product concerned.

X Guarantees and after-sales services

Careful: Items sold by the meter  and incomplete item will not be returned or exchanged.

To be eligible to products guarantee it is imperative to keep the purchase invoice for the product.

The guarantee does not cover:

Ø Replacement of consumables (bulbs, blades, batteries, discs, filters, fuses, jaw plates ...).

Ø abnormal or improper use of the products. (Rally, competition ...)

Ø defects and their consequences related to the use not in accordance with the purpose for which the product is intended (Rally competition ...).

Ø defects and their consequences related to any external cause.

Ø All rally parts that are not subject to any specific contractual guarantee.

The shipping  coast shall be borne by the customer.

Please note that the statutory warranty does not apply or apply only partially to repair damage from an external cause (eg, accident, shock, lightning, power fluctuation ...), or the client's negligence resulting for example from a job or not in accordance with specifications of the equipment or detrimental to the good conservation of the room use installation.