I Introduction
These general sales conditions govern relation between customers and AUTO RETRO SERVICES ILE DE FRANCE
AUTO RETRO SERVICES ILE DE FRANCE SAS with a capital of 7 500€ head office at Lieu Dit Le Grand Chaunoy 77115 BLANDY LES TOURS, our registration number “478 466 972”. Our Email address is info@autoretroservices.fr has developed a business and a website called www.arsif-pieces-auto-collection.fr whose aims online auto parts.
These general sales conditions govern relation between customers and AUTO RETRO SERVICES ILE DE FRANCE and they have been accepted by those two parts. These general sales conditions can be modified at any time without notice. The current version is valid since the 28th of November 2024 . If you press “confirm the order “ , mean that your accept these general sales conditions.
Please note : AUTO RETRO SERVICES ILE DE FRANCE is a brand. We have a monopoly on the exploitation of this brand for the products and services covered by it. Registred trademark.
II Make an order
You can make an order directly from our website www.arsif-pieces-auto-collection.fr 7/7days 24/24hrs.
Please note : for any order cancellation before shipment, bank transaction fees relating to your order will be deducted from the amount to be refunded.
III Secure payment
You can use different ways of payment:
Ø By credit card : secure transaction with SYSTEM PAY of the ban k Banque Populaire ( France and Europe ).
Concerning our procedure, we never receive your credit card number. We get just your bank name.
And this in an encrypted (SSL) and automated. Your card is charged at the command without that we can intervene.
"ownership reserve clause" : the items are ours until full payment of the item.
AUTO RETRO SERVICES ILE DE FRANCE can always ask for more information’s concerning identity, address etc …. To participate on control against fraud payment.
Ø Bank transfer : validate your order on our website, then pay the amount using our bank identity statement ( France and Worldwide )
Ø PayPal : secure transaction with your PayPal account online.
IV Products informations
The photographs, text, graphics, information and characteristics reproduced illustrating the products are indicative and are subject to change without notice. The item sold by AUTO RETRO SERVICES ILE DE FRANCE can be mounted only on recommended manufacturer cars or systems by a competente person.
AUTO RETRO SERVICES ILE DE FRANCE won’t be responsible for the consequences of improper installation or improper use of a vehicle for product.
V Prices
All prices are in euros with all taxes ( VAT) without transportation coast. All orders have to be paid in euro whatever the country of origin.
Prices can be modified at any time by AUTO RETRO SERVICES ILE DE FRANCE
VI Availability
AUTO RETRO SERVICES ILE DE FRANCE will honor orders within the limits of stocks available at AUTO RETRO SERVICES ILE DE FRANCE and its suppliers.
In the event of unavailability of all or part of the order, and refusal of the delivery time, reimbursement will be made according to the payment method used when validating the order at the latest within thirty (30) days from payment of sums paid by the customer.
VII Delivery
Items bought to AUTO RETRO SERVICES ILE DE FRANCE can be delivery all other the world. Items are delivered to customer indicate address. The address should be précised on every order.
The processing time of an order is made by :
Preparation time: check the information entered by the customer to the date of payment order preparation + support of the package by the carrier.
Carrier delivery time
AUTO RETRO SERVICES ILE DE FRANCE cannot be held responsible for the consequences of any delay in delivery or delays due to weather conditions.
The Post delivery times : concerning Europe and rest of the world, between 72 hours and a few days depending the destination.
In the event of non-receipt of a package within the indicated deadlines, an investigation is carried out with the carrier during the investigation period, no refund or return can be made.
PLEASE NOTE: According to article 105 of the Commercial Code, the goods we ship travel at the risk of the recipient.
We are not required to reimburse items damaged, lost or stolen during transport. The buyer must check the condition of the goods on arrival and make precise reservations on the carrier's document, followed by an email to the carrier within 48 hours and send a copy of this email at info@autoretroservices.fr
No complaints will be possible if the packaging is not opened upon receipt in the presence of the delivery person.
If a package is damaged upon delivery, the customer must refuse it.
Deliveries refused or made to an incorrect address will be re-delivered subject to payment of new shipping costs.
OVERSIZE items strictly meet the following characteristics:
Dimensions (L+W+H) between 1.50 meters and 2 meters.
If your order is made up of several oversized items, shipping costs will be increased.
VIII Repair- exchange
For all item in repair exchange, AUTO RETRO SERVICES ILE DE FRANCE asks for a deposit. The deposit will be refund within 30 days as we receive the old one. To get the deposit back, you can send your old part during 6 months after your order. The customer support the shipping cost.
IX Right of withdrawal or money back
Please note: Damaged, used or incomplete products will not be exchanged or refunded. If the products have already been delivered to the customer or are being transported, an order cancellation will be conditional on the return of the products in perfect condition in their original packaging, clean, not torn and complete, at the customer's expense and only the Shipping costs will be charged to the customer. In the event that the customer must return a product, new and clean in their original packaging to the company AUTO RETRO SERVICES ILE DE FRANCE, to carry out an exchange, prior agreement for product return must be requested by email, justifying by writes on the invoice the information necessary to process the package. Without information, the return cannot be processed, we will wait for the information from you.
On the day of receipt of your package:
- You have the fourteen (14) day right of withdrawal provided for by law to return the items to us without having to provide a reason. Only parts will be refunded 100%, return transport costs are the responsibility of the customer.
- Beyond 14 days with prior return agreement, a 30% discount will be applied to the price of the items returned. Return and return transport costs are the responsibility of the customer.
- Without prior return agreement, no refund will be made.
- If the returned products are not in perfect condition (if they are no longer in new and clean condition in their original packaging), the refund will be refused. Return transport costs remain the responsibility of the customer.
- In all cases, shipping cost and return transport costs remain the responsibility of the customer (guarantee, exchange, return).
The company AUTO RETRO SERVICES ILE DE FRANCE is committed to the satisfaction of its customers and makes refunds within 30 days after receipt of the part. The company AUTO RETRO SERVICES ILE DE FRANCE guarantees all products according to the suppliers' guarantees and only these will be applied. Under no circumstances will the assembly and dismantling phases be taken under warranty by the company AUTO RETRO SERVICES ILE DE FRANCE. (reminder: only parts are guaranteed).
New parts are guaranteed for one (1) year, except for all rally parts which are not subject to any specific contractual guarantee (defects and their consequences linked to use not in conformity with the use for which the product is intended (Rally, competition, etc.). as well as the batteries guaranteed for 6 months from the invoice date. The guarantee only applies to the extent that the part is installed in accordance with the rules of the art. that the reference thereof corresponds to the original referenced assembly. Any dismantling, even partial, of a part voids the benefit of the guarantee.
Used parts are guaranteed for three (3) months from the invoice date. The warranty only applies to the extent that the part is assembled according to the rules of the art, and that its reference corresponds to the original referenced assembly. Any dismantling, even partial, without our agreement voids the benefit of the guarantee.
1. Product Returns procedure
AUTO RETRO SERVICES ILE DE FRANCE particularly informs its customers that the right of withdrawal as provided for by law does not oblige it to take back damaged, damaged, used or incomplete products.
Before returning a product, make a validation request by email (info@autoretroservices.fr). Upon receipt of agreement, the return can be made.
If no return request has been made, the product(s) will not be taken back and no refund will be made.
AUTO RETRO SERVICES ILE DE FRANCE asks its customers to comply with the following formalities for the return of products:
Ø Carefully repack the product(s) to be returned in the best possible condition.
Ø Indicate the following address on the original packaging:
AUTO RETRO SERVICES ILE DE FRANCE, 1 RUE DE LA LIBERATION 77720 CHAMPEAUX
2. Douane Law
All orders delivery outside France may be subject to taxes and duties which are levied when the package reaches its destination. These duties and taxes due to the delivery of an item are at your charge and your responsibility. We are not required to check and inform you of customs duties and taxes. To find out, we advise you to check with the relevant authorities in your place of residence.
3.Reception of Return :
WARNING: Items used,damaged or incomplete will not be returned, exchanged or refunded.
Upon receipt and acceptance of return AUTO RETRO SERVICES ILE DE FRANCE offers depending on product availability and customer requirements:
Ø The product refund.
Ø The redirection of a new product;
Refunds will be made according to the method originally used to regulations no later than 30 days after the date on which the client has exercised his right of withdrawal subject to prior approval AUTO RETRO SERVICES ILE DE FRANCE the product concerned.
X Guarantees and after-sales services
Careful: Items sold by the meter and incomplete item will not be returned or exchanged.
To be eligible to products guarantee it is imperative to keep the purchase invoice for the product.
The guarantee does not cover:
Ø Replacement of consumables (bulbs, blades, batteries, discs, filters, fuses, jaw plates ...).
Ø abnormal or improper use of the products. (Rally, competition ...)
Ø defects and their consequences related to the use not in accordance with the purpose for which the product is intended (Rally competition ...).
Ø defects and their consequences related to any external cause.
Ø All rally parts that are not subject to any specific contractual guarantee.
The shipping coast shall be borne by the customer.
Please note, the legal warranty does not apply or only partially applies to the repair of damage resulting from an external cause (for example, accident, shock, lightning, current fluctuation, etc.), or a customer fault resulting for example from use or installation not in compliance with the equipment manufacturer's specifications or from use detrimental to the good conservation of the part.
In all cases, AUTO RETRO SERVICES ILE DE FRANCE cannot be held responsible in the event of the manufacturer's refusal to apply its guarantee for the reasons set out above.
XI Dispute and liability
This contract is subject to French law.
AUTO RETRO SERVICES ILE DE FRANCE cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, as defined by the courts, in the event of fault of the customer or if this non-performance is due to the unforeseeable and insurmountable fact of 'a third party to the contract.
AUTO RETRO SERVICES ILE DE FRANCE cannot be held responsible for the consequences resulting from the bad use of the products sold on the AUTO RETRO SERVICES ILE DE FRANCE site.
Any dispute relating to the interpretation, execution or termination of the contract entered into between the company AUTO RETRO SERVICES ILE DE FRANCE and the Customer, even in the event of a warranty claim or multiple defendants, will be in the absence of an amicable agreement. , under the exclusive jurisdiction of the MELUN Commercial Court. Relations between the company AUTO RETRO SERVICES ILE DE FRANCE and the Customer are subject to French law.
XII Protection of personal data
When paying by bank card, the customer is directly directed to the secure SYSTEMPAY site of the bank BANQUE POPULAIRE and the information stored on this site is never communicated by the bank to AUTO RETRO SERVICES ILE DE FRANCE which cannot have knowledge of it.
Please note: AUTO RETRO SERVICES ILE DE FRANCE is a brand; we have a monopoly on the exploitation of this brand for the products and services covered by it.